Outdoor adventure activities like kayak touring carry inherent risks because nature is hard to predict. It is important to be aware of the decisions made during the trip, and if at any time you are uncomfortable with the risks involved, to opt out of the specific activity. By signing up, you would have consulted your doctor about your medical and health suitability for such trips.
If the trip is delayed because of weather, transport, or situations for which we cannot make provisions, we seek your understanding that the cost of such delays to the participants could not be refunded.
For local half-day trips in Bintan, a Rp250K cancellation fee (per pax) applies when we receive a written notice that you have to cancel your trip more than 48 hours before departure. If we receive your written notice to cancel less than 48 hours prior to departure, we regret there is no refund.
For local full-day or multi-day trips in Bintan, a cancellation fee of 50% of trip fee (per pax) applies when we receive a written notice that you have to cancel your trip more than 7 days before departure. If we receive your written notice to cancel less than 7 days prior to departure, we regret there is no refund.
For local trips in Bintan, if the trip is cancelled with an advance notice of more than 48 hours, a replacement of your booked trip on another date will be offered. If the trip is cancelled less than 48 hours before departure, you may opt for a full refund of the trip costor convert your payment into voucher for future trips. We could not, however refund personal expenses incurred in preparation for the trip (transport, purchase of equipment, etc.). We seek your understanding.
Use of Photos & Media
As photos and videos will be taken during our trips, you consent to us using images of you taken during the trip for advertising and promotional purposes.